General Inquiry
Dingdong® powered by Riderko is a 100% Filipino-owned eCommerce and delivery solution company that offers easy and professional delivery service. Empowering businesses with easy-to-use business solutions and enabling customers with a hassle-free eCommerce and delivery experience. Dingdong® powered by Riderko is designed to empower its partners: merchants, customers, and riders.
All Dingdong® powered by RiderKo services start at 9:00 AM and end at 7:00 PM.
Our service hours may be adjusted depending on certain weather conditions and holidays. These adjustments will be announced on our social media beforehand.
Note: Our partner merchants may have different operating hours compared to ours. You may still order from them, but you will have to schedule your order in advance.
Here are the specific serviceable areas for each of our services:
• Dingdong® powered by RiderKo Delivery and Eats - Available within Metro Manila.
Note: Available Merchants are dependent on pinned location.
We are continuously expanding our reach to deliver an easier and better experience to more customers. Stay tuned for further announcements!
Dingdong® powered by RiderKo deliver
• Documents
• Parcels
• Medicine
• Fragile
• Boxed items, and more.
Dingdong® powered by RiderKo Eats – food items from our growing list of merchants.
Note: Packages must be maximum of 23kg in weight and 16 inches in height. If the package exceeds these dimensions, our partner rider has the right to cancel the transaction as this may cause accidents or get flagged for overloading.
Dingdong® powered by RiderKo cannot deliver live animals such as pets. Dingdong powered by RiderKo also does not allow of any articles that are prohibited by law such illegal drugs, hazardous chemicals or materials, among others.
Order Inquiry
Book your delivery in 3 easy steps!
1. Tap the 'Delivery' section
2. Place your delivery details and the recipient's details
3. Select ‘Schedule Delivery’ and select the desired delivery time. You may schedule up to 4 days in advance.
It’s that easy to book with Dingdong® powered by RiderKo!
Yes, users can book with multiple drop-off points. To do this, the user may input the exact address and/or other specific instructions in the notes field. They may also chat with the assigned Rider for easier coordination and tracking of parcel.
Yes! Schedule a booking in 3 easy steps!
1. Tap the 'Delivery' icon.
2. Click on the ‘Deliver Now’ drop down menu.
3. Select ‘Schedule Delivery’ and select the desired delivery time. You may schedule up to 4 days in advance.
Yes, you may use the Dingdong® powered by RiderKo website to book your orders. Just click on this link to the official website http://www.dingdong.ph
Here are the basic computations for the rates of Dingdong® powered by RiderKo services.
• Eats
- Php 49 base fare + Php 6 per succeeding km
* Surcharges
Traffic – (Traffic density 200%) = 20%
Holiday - (Holiday fee) = 10%
Note: Percentages are computed from the Delivery fee per stop
• Point-to-Point Delivery
- Php 49 base fare + succeeding km
(0-5km) + Php 6 per km
(6-10km) + Php 7 per km
(11-15km) + Php 8 per km
(>16km) + Php 15 per km
• Multiple-point Delivery
- 1st Drop: Php 49 base fare + succeeding km
- Next Drop-off/s: Php 34 base fare
* Surcharges
Traffic – (Traffic density 200%) = 20%
Holiday - (Holiday fee) = 10%
Note: Percentages are computed from the Delivery fee per stop
Dingdong® powered by RiderKo does not have this feature at the moment.
Delays in delivery might be due to traffic, unforeseen weather conditions, and roadworks. Rest assured we will do our best to deliver your package on time. Our Customer Support personnel will communicate with you at once if any delays or related issues arise.
My Account
1. Upon registration, an email will be sent to your registered email address.
2. Click on the “Verify Email” button in the email and you’re done! You'll be able to receive promotional newsletters and system-generated emails like invoices from Dingdong® powered by RiderKo.
If you weren’t able to verify your email initially, you may simply head over to your profile page, go to the Email address field. There should be a simple disclaimer with a hyperlink at the end. Click on the “Resend Email” hyperlink to resend the confirmation link.
Verifying your account gives you access to the full Dingdong® powered by RiderKo experience and bigger discounts on your Bookings!
Here are 4 simple steps to get verified!
1. Click on the “Verify Now” button in the Edit Profile Menu.
2. Please select a Valid ID and input details like ID Type, ID Number, and Expiration Date.
3. Upload your Valid ID and a selfie of you holding your ID.
4. Wait for our team to verify and, boom, you’re verified!
Note: Only government IDs with photo and address are accepted. For minors, a school ID with photo & address; OR a Certificate of Enrollment is accepted.
We currently cannot update mobile numbers. If you’d like to use Dingdong® powered by RiderKo with a new number, please create another account with your new number.
1. Click on the “Change Password” button in the Edit Profile Menu.
2. You will need to input your old password, as well as your new password.
3. Click on the “Next” button and your new password is now in use.
1. Click on the “Edit” icon in the Email Address field in the Edit Profile Menu.
2. You may input the new email address and click on the “Update” button.
3. Your new email address is now in use. You will be sent an activation email where you can activate your new email address and receive Dingdong® powered by RiderKo newsletters from there.
Bookmark addresses for future use! Do this by following these steps:
1. Click on the side panel on the upper-left corner of your Dingdong® powered by RiderKo app home screen
2. Tap ‘Saved Addresses’ and proceed to ‘Add New Address’
3. Fill in the requested information
4. Proceed to ‘Save Changes’ and you are done!
You can also edit or remove previously saved addresses should you wish to.
Easily track your order history in 2 simple steps!
1. Proceed to the ‘Activity’ page in the lower part of Dingdong® powered by RiderKo app home screen.
2. Tap ‘Ongoing’ tab to check status of current, ongoing orders. Tap on the ‘History’ tab if you wish to backtrack to review past bookings, whether they are completed or cancelled.
1. Proceed to the ‘Activity’ page in the lower part of Dingdong® powered by RiderKo app home screen.
2. To view your Ongoing bookings, you may click on the respective tab. For Completed and Cancelled bookings, click on the ‘History’ tab.
3. Select any booking listed in order to view the invoice and check specific booking details.
Note: You could also check your invoice via email after a Can I preschedule a delivery or pick-up? successful booking if you activated your email.
The available payment options for bookings with Dingdong® powered by RiderKo is Cash on Delivery and User Wallet. As we ramp up our services to make your bookings as seamless as possible, do expect availability of other preferred modes of payment soon.
Note: Your Wallet is only available for Dingdong® powered by RiderKo Delivery for the time being.
Dingdong® Wallet is the official E-wallet of Dingdong® powered by RiderKo for easier and hassle-free cashless payments. You can access the Wallet through the menu tab (located at the bottom) of the App.
To top up your Dingdong® Wallet,
1. Simply head to the Dingdong® Wallet page by clicking on the Wallet icon on the menu tab at the bottom of the App.
2. Click on the “+ Top Up” button. It should be displayed beside your Wallet Balance.
3. Select the desired Payment Method and input the amount to be topped up.
4. Input the necessary information and confirm your payment.
5. You’re done! The balance should now be adjusted to the final balance.
Currently, you can top up Dingdong® powered by RiderKo Wallet with your Credit Card and Gcash. But more payment partners will be available soon!
Currently, refunding your Wallet balance is not possible.
-
What is the discount policy for PWD, senior citizens and students?
-
Under the existing laws and regulations of the Philippines, citizens who are senior citizens (SC), persons with disabilities (PWDs) or students are entitled to a 20% discount.
-
-
Who is eligible for the discount?
Senior citizens (SC), persons with disabilities (PWDs) and students.
-
Senior citizens (SC) refer to any Filipino citizen who is a resident of the Philippines and is sixty (60) years old or above.
-
Persons with disabilities (PWDs) include those suffering from restriction of different abilities, due to mental, physical, or sensory impairment.
-
Student refers to any Filipino citizen currently enrolled in a duly authorized elementary, secondary, technical-vocational, or higher education institution.
-
-
How much is the discount?
-
At least twenty percent (20%) discount and exemption from the value-added tax (VAT), if applicable, on listed services such as parcel and food delivery, and actual fare for land transportation travel.
In case a purchaser is both a senior citizen and a PWD, he/she shall only be allowed to avail of the discount as either a senior citizen or a PWD, and he/she cannot claim double the discount.
-
-
How do I apply for the discount?
To be entitled to the 20-percent discount
-
A senior citizen must prepare any of the following:
-
Senior Citizen ID;
-
or any government-issued ID that has his/her birth date indicated
-
-
A student must prepare any of the following:
-
School Identification Card (ID); or
-
Current validated enrollment form, supported by a government-issued ID.
-
-
A person with disability (PWD) must prepare his PWC ID.
Fill out the form at https://forms.gle/kivK2etpH68AAErC6
-
-
How long does verification take?
Verification can take up to 5 business days, depending on submission volume and user completion of the documents.
-
What happens after verification?
Upon approval, you'll receive an SMS with a promo code for your account and it will automatically show on your user application.
-
Where can I use the promo code?
The provided promo code can be used for availing the discount on eligible rides.
Should you have any additional questions, clarifications or concerns, kindly contact our support team for assistance via hello@dingdong.ph . -
Can I use the 20% discount together with other promos and discounts?
The 20% discount cannot be applied in conjunction with any other existing promo codes, vouchers, and discounts.
